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Version: 10.3

Requirements

Before installing the OpeniT LicenseAnalyzer store application, make sure the following requirements are met:

  • A working ServiceNow Vendor Instance that meets these conditions:

    • Version Zurich or later
    • Activated Software Asset Management Professional (com.snc.samp) plug-in
    • Activated Software Asset Management Professional for Engineering Applications (sn_samp_eng_app) store app
    • (Optional) Activated Software Asset Management Guided Experiences (sn_sam_playbook) store app
    • (Optional) Activated Domain Support - Domain Extensions Installer plug-in
    • Time zone matching the Open iT Core Server (data source of the Open iT Analysis Server)

    note

    See the ServiceNow knowledge base article, System and User Timezones in ServiceNow, for detailed steps on changing the time zone.

Additional Requirements for Cloud Data Support​

In addition to the requirements listed above, the following requirements must be met to enable Autodesk and Bentley Cloud data integration, reporting, and insights:

  • A working ServiceNow Vendor Instance that meets these conditions:
    • Version Australia or later
    • Activated Software Asset Management - SaaS License Management (sn_sam_saas_int) store app
note

Cloud data support relies on ServiceNow engineering application cloud tables introduced in the Australia release. These tables are not available in Zurich and earlier releases.