User Denials

The User Denials report provides detailed information about license denials within a selected period. It displays the dates of the denials, affected users, the number of denials, and the reported reasons for each denial.

This report helps investigate license access issues and identify recurring denial patterns that may indicate license availability constraints.

Report Filters

User Denials Report Filters

Filter	Description
Vendor License	Use this to specify the license file and vendor daemon to include in the report.
Feature	Use this to specify the features to include in the report based on the selected vendor license.
Denial Reasons	Use this to specify the reasons for license denial.
Date Range	Use this to specify the period covered by the report. Select from the following predefined date ranges. This week This month This year Last week Last month Last year Custom - Allows specifying a Start Date and End date.

Filter Descriptions

Generating the Report

To generate the User Denials report, follow these steps:

1. On the Reports page, locate User Denials, then click Open Report in Grid View or Open in List View.

2. (Optional) To adjust the report's time zone, click the gear icon in the upper-right corner of the page, above the Report Filters panel, and select the desired time zone. By default, the report uses the local machine's time zone.

3. Specify the desired values for the report filters.

4. Click Apply Filters.

   The report is generated based on the selected filters.

   You can click the Report Filters header to collapse the filter section for a better view of the generated report.

   You can also click the refresh icon next to the gear icon to update the report with the latest available data while retaining the selected filters.

5. (Optional) To download the generated report, click the download icon in the upper-right corner of the report panel.

6. (Optional) To export the complete report, click the Export to Excel button in the upper-right corner of the generated report. All available report components, including summary cards (if applicable), selected filters, and report definitions, are exported into a single Excel file.

   note

   If no report is generated, see Troubleshooting for instructions on resolving the issue.

Sample Report

User Denials