Troubleshooting

UNDEF or <empty> Application Names

If your environment uses both the legacy browser tracking feature and the Web App Tracker Plugin, you may notice that the Application column in the reports displays <empty> or UNDEF values.

This occurs because the legacy browser tracking feature relies on the Mapping filter to populate application names on the Core Server, while the Web App Tracker Plugin provides application names directly and does not require the mapping filter.

web-app-browser-activity.xml

<Name>Mapping:application</Name>
<Description>Map application names.</Description>
<SubObjects>
    <Object>
        <Name>active</Name>
        <Description>Set value to false to activate this filter.</Description>
        <Value type="Bool">true</Value>
    </Object>