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Version: 10.3

Uninstallation

note

The uninstallation process may leave certain files on the system, such as configuration files and logs. If necessary, administrators can manually remove these files to fully clean the installation directory.

Uninstalling through the Control Panel​

Step 1: Open Programs and Features​

  1. Open the Control Panel.

  2. Under Programs, click Uninstall a program.

Step 2: Uninstall Open iT Ingress​

  1. Right-click on Open iT Ingress, then click Uninstall.

    Uninstall Option 1

    Uninstall Option 1


    Alternatively, click on Open iT Ingress, then click Uninstall from the header.

    Uninstall Option 2

    Uninstall Option 2


  2. Click Yes to proceed.

    Confirm Uninstallation

    Confirm Uninstallation


Step 3: Complete the Uninstallation​

  1. Wait for Windows to configure the Open iT Ingress.

    Configure Prompt

    Configure Prompt


  2. When a confirmation appears stating that the server was successfully uninstalled, click OK.

Uninstalling through the Windows Installer Interface​

Step 1: Launch the Installer​

  1. Double-click the installer file used to set up the software.

  2. In the setup wizard, click Next.

    Welcome Screen

    Welcome Screen


Step 2: Select Remove Option​

  1. Click Remove.

    Operation Selection

    Operation Selection


  2. Click Remove to proceed.

    Ready to Remove

    Ready to Remove


Step 3: Complete the Uninstallation​

  1. Click Finish.

    Complete Uninstallation

    Complete Uninstallation


Uninstalling through the Command Line​

  1. Open a command prompt with Administrator level privileges.

  2. Run the following command:

    Command Syntax
    msiexec /x [msi_file] /l*v [log_file] [/quiet] [/passive]
    ParameterDescription
    /x [msi_file]Use this parameter to specify the path to the Open iT Ingress installer file
    /l*v [log_file]Use this parameter to turn on logging of all information, including verbose output
    /quietUse this optional parameter to run the uninstallation in silent mode, meaning no user interaction required
    /passiveUse this optional parameter to run the uninstallation in unattended mode, showing only a progress bar
    Command Parameters

    note

    The installer will use the Windows Installer Interface if the process mode (/quiet or /passive) is unspecified.

    Example​

    To uninstall openit_ingress_1_x64.msi, located at C:\Installers, in unattended mode with all logging information stored in an output log file at C:\uninstall.log:

    Example
    msiexec /x "C:\Installers\openit_ingress_1_x64.msi" /l*v "C:\uninstall.log" /passive
    note

    When using the passive mode, wait until the process bar dialog disappears.

    When using the quiet mode, verify that the uninstallation is complete by opening the Task Manager and checking in the Details tab if the msiexec process is still running.