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Version: 10.2

Post-Upgrade Procedures

This guide provides instructions on important procedures that you should accomplish after a successful software upgrade. Follow the sequence of procedures to properly apply the updates in the Core Server setup.

Verifying the Core Server Upgrade

After verifying the files, directories, and running processes, you may proceed with verifying the Open iT Core Server web interface.

Accessing the Core Server Web Interface

After upgrading, some existing users may be unable to sign in because their passwords use an older format. If this occurs, an Administrator must reset the user's password.

note

A password reset is required only if the account:

  • was created in a version earlier than 9.8.13;
  • has not had its password migrated; and
  • is accessed again after upgrading to 9.8.13 or later.
Resetting a User Account Password

After completing any required password resets, verify that the existing Core Server configurations are retained.

Reapplying Core Server Web Interface Settings/Customizations​

  1. In the Core Server web interface, go to Administration > Settings > Registry.

  2. Using the screenshot of the Registry page as reference, reapply the page settings.

  3. Click the Save Changes button.

  4. Using the screenshots of the other pages as reference, verify whether the previous customizations are still in place on the following pages after the upgrade.

  5. Reapply any missing customizations as needed.

Reapplying Core Server Configurations​

  1. Check for the custom file configurations from the C:\Program Files\OpeniT\Core\Configuration backup.

  2. Apply the custom file configurations if the previous configuration settings are not retained after the upgrade.

  3. Save the changes.

For any other custom configurations, scripts, or binaries deployed within your setup, feel free to reach out to the Open iT Support Team at support@openit.com for assistance in integrating the changes into your upgraded software.

Correcting IdP Signin Events Mapping After Upgrading from 10.2.600 to 10.2.630 (Optional)​

If you upgraded Core Server directly from version 10.2.600 to 10.2.630, the IdP Signin Events data type may be assigned an incorrect data type ID in the acc_types configuration. This may also affect the generated classvar_mapping_config.

Complete the following steps to correct the configuration.

  1. Go to the Configuration directory, which is by default in C:\Program Files\OpeniT\Core\Configuration, and open the acc_types configuration file.

  2. Locate the IdP^Signin^Events block:

    acc_types
    (IdP^Signin^Events,
        (
            (Count,Number^of^Authentication,x,SUM),
            (Events,Number^of^Events,x,SUM)
        )
        (User,
        Mail,
        Status,
        Application,
        Authentication,
        Product)
    ),

  3. Move the entire IdP^Signin^Events block so that it appears immediately before the Azure^Resource^Usage^Cost block.

  4. Save the changes.

  5. Open a command prompt with Administrator level privileges.

  6. Go to the bin directory, which is by default in C:\Program Files\OpeniT\Core\bin, run the command:

    Command Syntax
    cd <bin_dir>
    Example
    cd C:\Program Files\OpeniT\Core\bin

  7. Once in the directory, run the following commands:

    Command Syntax
    generate_classvar_mapping
    Command Syntax
    refresh_webgui

  8. Verify that IdP Signin Events is assigned to the correct data type ID and that the other data types remain correctly mapped.

Next Steps?​

If you have upgraded from Core Server version 9 to version 10, you can now proceed with Ingress installation.

Installing Ingress