Requirements

This section outlines the prerequisites and setup instructions for using the Open iT LicenseAnalyzer store application to report Open iT data within the ServiceNow platform.

Before installing, make sure the following requirements are met:

• A working ServiceNow Vendor Instance that meets the following conditions:

  • Version Xanadu or later

  • Activated Software Asset Workspace

    • com.sn_sam_workspace plug-in for Xanadu and Yokohama
    • sn_sam_workspace store app starting Zurich
    
    
    warning

    See the related ServiceNow Community discussion in cases where the Software Asset Workspace plug-in is missing in Xanadu and Yokohama.

    Refer to the official ServiceNow documentation on How to request, activate, and purchase plugins to learn more.

  • Activated Software Asset Management Professional for Engineering Applications (com.sn_samp_eng_app) plug-in

  • Activated Software Asset Management Guided Experiences

    • com.sn_sam_playbook plug-in for Xanadu and Yokohama
    • sn_sam_playbook store app starting Zurich

  • Activated Domain Support - Domain Extension Installer plug-in

  • Time zone matching the Open iT Core Server (data source of the Open iT Analysis Server).

  
  
  note

  See the ServiceNow Knowledge Base article, System and User Timezones in ServiceNow, for detailed steps on changing the time zone.