# Software Uninstallation

# Uninstalling through the Windows Installer Interface

  1. Right-click the installer used to install the ServiceNow Adapter for Open iT Integration, Open iT ServiceNow Adapter x64.msi, then click Run as Administrator.

  2. A setup wizard will be displayed. Click Next.

    ServiceNow Integration: Uninstallation Wizard

    ServiceNow Integration: Uninstallation Wizard

  3. Click Remove to remove the ServiceNow Adapter for Open iT Integration from the computer.

    ServiceNow Integration: Uninstallation Selection

    ServiceNow Integration: Uninstallation Selection

  4. Click Remove to uninstall the software.

    ServiceNow Integration: Ready to Uninstall

    ServiceNow Integration: Ready to Uninstall

  5. Click Finish to complete the uninstallation process.

    ServiceNow Integration: Uninstallation Complete

    ServiceNow Integration: Uninstallation Complete

# Uninstalling through the Control Panel

  1. Go to the Control Panel.

  2. Under Programs, click Uninstall a program.

    ServiceNow Integration: Uninstall a program

    ServiceNow Integration: Uninstall a program

  3. From the list of programs, select ServiceNow Adapter for Open iT Integration and click Uninstall.

    ServiceNow Integration: Uninstallation - Control Panel

    ServiceNow Integration: Uninstallation - Control Panel

  4. A setup wizard will be displayed. Click Next.

    ServiceNow Integration: Uninstallation Wizard

    ServiceNow Integration: Uninstallation Wizard

  5. Click Remove to remove the ServiceNow Adapter for Open iT Integration from the computer.

    ServiceNow Integration: Uninstallation Selection

    ServiceNow Integration: Uninstallation Selection

  6. Click Remove to uninstall the software.

    ServiceNow Integration: Ready to Uninstall

    ServiceNow Integration: Ready to Uninstall

  7. Click Finish to complete the uninstallation process.

    ServiceNow Integration: Uninstallation Complete

    ServiceNow Integration: Uninstallation Complete

# Uninstalling through the Command Line

  1. Open a command prompt with Administrator level privileges.

  2. Execute the following command:

    Command Syntax
    msiexec /x [msi_file] /l*v [log_file] [options]

    Required Parameters:

    Parameter Description
    /i [msi_file] Use this parameter to specify the path to the Windows installer file, Open iT ServiceNow Adapter x64.msi.
    l*v [log_file] Use this parameter to specify the path to the uninstallation log file that will be created during uninstallation.
    Uninstalling through the Command Line: Required Parameters

    Optional Parameters:

    Parameter Description
    /quiet Use this parameter to run the command in silent mode.
    /passive Use this parameter to run the command in unattended mode - progress bar only.
    Uninstalling through the Command Line: Optional Parameters

  3. When using the passive mode, wait until the process bar dialog disappears. When using the quiet mode, verify if the uninstallation is complete by opening the Task Manager and checking the Details tab to see if the msiexec process is no longer there.

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