# Software Uninstallation

# Uninstalling through the Windows Installer Interface

Right-click the installer used to install the ServiceNow Adapter for Open iT Integration, Open iT ServiceNow Adapter x64.msi, then click Run as Administrator.
A setup wizard will be displayed. Click Next.

ServiceNow Integration: Uninstallation Wizard
Click Remove to remove the ServiceNow Adapter for Open iT Integration from the computer.

ServiceNow Integration: Uninstallation Selection
Click Remove to uninstall the software.

ServiceNow Integration: Ready to Uninstall
Click Finish to complete the uninstallation process.

ServiceNow Integration: Uninstallation Complete

Go to the Control Panel.
Under Programs, click Uninstall a program.

ServiceNow Integration: Uninstall a program
From the list of programs, select ServiceNow Adapter for Open iT Integration and click Uninstall.

ServiceNow Integration: Uninstallation - Control Panel
A setup wizard will be displayed. Click Next.

ServiceNow Integration: Uninstallation Wizard
Click Remove to remove the ServiceNow Adapter for Open iT Integration from the computer.

ServiceNow Integration: Uninstallation Selection
Click Remove to uninstall the software.

ServiceNow Integration: Ready to Uninstall
Click Finish to complete the uninstallation process.

ServiceNow Integration: Uninstallation Complete

Execute the following command:

Command Syntax
msiexec /x [msi_file] /l*v [log_file] [options]

Required Parameters:

Parameter	Description
`/i [msi_file]`	Use this parameter to specify the path to the Windows installer file, `Open iT ServiceNow Adapter x64.msi`.
`l*v [log_file]`	Use this parameter to specify the path to the uninstallation log file that will be created during uninstallation.

Uninstalling through the Command Line: Required Parameters

Optional Parameters:

Parameter	Description
`/quiet`	Use this parameter to run the command in silent mode.
`/passive`	Use this parameter to run the command in unattended mode - progress bar only.

Uninstalling through the Command Line: Optional Parameters

When an uninstallation option is not specified, the Windows Interface process will be used.

When using the passive mode, wait until the process bar dialog disappears. When using the quiet mode, verify if the uninstallation is complete by opening the Task Manager and checking the Details tab to see if the msiexec process is no longer there.