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Post-Installation Configuration
This section provides instructions you should follow after a successful installation.
Follow the sequence for a successful setup:
Deploy the Database Schema - create all the necessary database objects for successful data processing.
Test the ServiceNow Instance Connection - ensure the application's connectivity to the ServiceNow instance to avoid errors in data sending.
If immediate data processing and sending are necessary, proceed with the following steps; otherwise, skip and wait for the next scheduled daily processing.
Process the data from the Open iT SQL Database - process the necessary data from the Open iT SQL database and prepare it for sending.
Send the data to the ServiceNow Instance - send all the processed data to the ServiceNow instance and will be transformed to be compatible with the ServiceNow reporting.