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Post-Installation Configuration
This section provides instructions you should follow after a successful installation.
Follow the sequence for a successful setup:
Deploy the Database Schema - create all the necessary database objects for successful data processing.
Test the ServiceNow Instance Connection - ensure the application's connectivity to the ServiceNow instance to avoid errors in data sending.
If immediate data processing and sending are necessary, proceed with the following steps; otherwise, skip and wait for the next scheduled daily processing.
Process the data from the Open iT SQL Database - process the necessary data from the Open iT SQL database and prepare it for sending.
Send the data to the ServiceNow Instance - send all the processed data to the ServiceNow instance, where it will be transformed to ensure compatibility with ServiceNow reporting.
If you upgraded from a previous installation and have changed or configured the ServiceNow instance URI, it is recommended to follow these instructions:
Disable OpeniT.Adapter.Console in the Task Scheduler - this ensures that no duplicate processing occurs thus preventing any potential data inconsistencies or errors.
Run the command OpeniT.Adapter.Console.exe RunAdapter /fullwipe - this will reprocess and push all the data into the new instance. Follow the instructions in the Running All the Adapter Processing Jobs (RunAdapter) section.
Enable the OpeniT.Adapter.Console in the Task Scheduler - this will enable the scheduled daily data processing. Since all the data has been pushed in step number 2, we can rely again to the scheduled data processing.