# Requirements

Make sure that the following requirements are achieved before installing the adapter:

• Open iT Core Server v10.1 or later

• Open iT Analysis Server v10.1 or later

  We recommend that you configure the mapping for User Properties in the Analysis Server using the Mapping Sources page to make sure that the report displays the user information.

• Open iT license with a valid SERVICENOW key

• The following Open iT data types:

  • (143) Normalized License Total Concurrency
  • (144) Normalized License User Host Concurrency
  • (145) Normalized License Maxed Out
  
  
  Make sure that data types 143, 144, and 145 are properly loaded on the Analysis Server.

• ServiceNow credentials with the following roles:

  • sam_eng_app_integrator
  • x_opeit_openit_la.openit_integrator
    
    

• ServiceNow instance valid URI

  Know which compatible Authentication Method to use when connecting to the ServiceNow instance. If you will use OAuth2.0, follow the instructions in the Configuring Application Registry in ServiceNow Instance section.

# Configuring Application Registry in ServiceNow Instance

When using the OAuth2.0 authentication method for API communication, you need to create an application registry in the ServiceNow instance.

To create an application registry, follow these instructions:

1. Log in to the ServiceNow instance with an Administrator account (sys_admin).

2. In the upper-left corner of the page, click All.

3. In the filter option, type in Application Registry. This will filter the displayed items.

4. Go to System OAuth > Application Registry. This will redirect to the list of application registries.

   

   ServiceNow Integration: Navigate to Application Registries
   
   

5. In the upper-right corner of the page, click New. This will redirect you to the list of actions you can do.

   

   ServiceNow Integration: Application Registries List
   
   

6. Click Create an OAuth API endpoint for external clients. This will redirect to the New Application Registries form.

   

   ServiceNow Integration: Create an OAuth API Endpoint for External Clients
   
   

7. Provide the Name as LicenseAnalyzer Registry. Leave all other default values. Click Submit.

   

   ServiceNow Integration: Application Registries Form
   
   

   This will redirect you to the list of application registries. Notice that the LicenseAnalyzer Registry is in the list.

8. Click LicenseAnalyzer Registry.

   

   ServiceNow Integration: Application Registries
   
   

9. Take note of the Client ID and Client Secret that will be used upon installation of the ServiceNow Adapter.

   To copy the Client Secret, click the Toggle Password Visibility button (lock icon). It will show the plain-text version of the Client Secret. Copy and save it together with the Client ID.

   In the upper-left corner of the form, click the Back button (<). This will redirect you to the list of application registries.

   

   ServiceNow Integration: Application Registries Credentials