We’re upgrading your documentation experience!

A new doc website is live at docs.openit.cloud — a temporary preview during our transition. This website is now in maintenance-only mode (only critical issues will be addressed).

Explore the new website and send us your feedback!

# ServiceNow Adapter

Make sure to complete the deployment procedures before doing these steps.

Check the following on the machine where the ServiceNow Adapter is installed:

Make sure that there are no errors in the log files, which are commonly in C:\Program Files\OpeniT\ServiceNow Adapter\Logs.
Verify that data is processed by browsing one of the ServiceNow (SN) tables in the database (e.g., **SN_eng_app_concurrent_usage). Confirm that it contains data.