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Web App Tracker Issues
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Missing URL or Websites in the Reports
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Problem
There are missing URL(s) or website(s) in the generated report.
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Resolution
Make sure that the URL pattern, expected in the report, is included and does not match any of the exclude patterns in the url_filter in the Configuration directory, which is by default in C:\Program Files\OpeniT\Core\Configuration.
Make sure that the URL pattern, expected in the report, is included and does not match any of the exclude patterns in the url_filter in the Configuration directory, which is by default in /usr/local/openit/etc/.
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Archive is not Created in the Server
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Problem
There are no archive files created in the Core Server even after collection.
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Resolution
Make sure that the transfer_weblog_parsed and transfer_weblog_raw jobs in collect_browser-log.oconf in the scheduler directory, which is by default in C:\Program Files\OpeniT\Core\Configuration\scheduler, are set to true.
203|transfer_weblog_parsed
204|{
205| about
206| {
207| type=string
208| value=Transfer browser log data to server
209| }
210| general
211| {
212| active
213| {
214| type=bool
215| value=true
216| }298|transfer_weblog_raw
299|{
300| about
301| {
302| type=string
303| value=Transfer browser log data to server
304| }
305| general
306| {
307| active
308| {
309| type=bool
310| value=true
311| }Make sure that the transfer_weblog_parsed and transfer_weblog_raw jobs in collect_browser-log.oconf in the scheduler directory, which is by default in /usr/local/openit/etc/scheduler, are set to true.
203|transfer_weblog_parsed
204|{
205| about
206| {
207| type=string
208| value=Transfer browser log data to server
209| }
210| general
211| {
212| active
213| {
214| type=bool
215| value=true
216| }298|transfer_weblog_raw
299|{
300| about
301| {
302| type=string
303| value=Transfer browser log data to server
304| }
305| general
306| {
307| active
308| {
309| type=bool
310| value=true
311| }Additionally, attempt to verify the collection of raw browser usage data. If data is not created, it may indicate that there is no recent browser history usage from any of the supported browsers.