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Cloud-based Collection Service (CBCS)Beta
Open iT supports data collection services for selected Cloud applications. This cloud-based collection service offers a comprehensive approach to monitoring and analyzing usage patterns, enabling organizations to make informed decisions and maximize the value of software investments.
This service enables effortless access to data using Power BI by installing an Open Database Connectivity (ODBC) driver. This integration facilitates connection to the system and retrieves the necessary information for analysis.
For a better understanding, review the following sections that present the service architecture, data privacy, and security measures involved in cloud-based collection services.
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Architecture
The cloud-based collection service infrastructure is securely hosted on Amazon Web Services (AWS), leveraging its power and reliability to build a robust and scalable environment tailored to your data needs. Through strategic utilization of various AWS services, there is an assurance of optimal performance, scalability, and security in the infrastructure design.
Data from cloud vendor portals is collected by AWS Lambda, which performs initial data transformation. The data may be further processed and transformed by AWS Glue. Subsequently, it is securely stored in AWS S3, where it is encrypted at rest. Users can query the stored data using AWS Athena's SQL interface, which is facilitated by an ODBC driver. The ODBC driver ensures seamless integration with visualization and analysis tools such as Power BI, Microsoft Excel, other BI tools, and custom scripts. Configuration and credentials are managed centrally and securely using the AWS Parameter Store.
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Features
The cloud-based data collection has the following key features:
AWS Services Integration
OpeniT utilizes AWS services to enable the collection and storage of data from cloud applications. The key among these is AWS S3 (Simple Storage Service), which is the foundation of our data storage strategy.AWS S3: Secure and Scalable Storage Solution
AWS S3 provides a highly durable and available storage solution with industry-leading scalability. Its object-based architecture enables efficient storage and retrieval of large volumes of data while maintaining data integrity and availability. The data is securely housed within S3's data centers, ensuring protection and accessibility.Multi-Tenant Architecture
The infrastructure follows a multi-tenant architecture, enabling it to concurrently serve multiple customers or tenants. Despite shared resources, prioritizing data separation upholds the privacy and security of each tenant's information. Strict isolation is maintained through meticulous design and implementation, preventing unauthorized access.Encryption at Rest
AWS S3 employs encryption at rest for stored Cloud application data to bolster security measures, meaning data is encrypted while residing in S3's storage infrastructure, safeguarding it from unauthorized access. The confidentiality and integrity of data are upheld by adhering to industry-standard encryption protocols.Transparency and Data Access
In commitment to transparency, we provide complete visibility and control over data. You can access all stored data in AWS S3 as part of this. Providing AWS credentials allows direct access within the secure AWS environment, allowing data review, management, and analysis, ensuring complete data collection and storage transparency, and empowering users with valuable insights.
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Data Privacy and Security
The cloud-based collection service adheres to principles to ensure compliance with GDPR and uphold the highest user trust and confidentiality standards.
Explicit Consent and Minimal Data Collection
Obtaining explicit consent from individuals before collecting their data is prioritized, ensuring users have complete awareness and control over the information gathered. Only the necessary data is collected for the intended purpose, minimizing the risk of unnecessary exposure of sensitive information and reinforcing the commitment to protecting user privacy.Robust Data Segregation and Confidentiality
We are implementing robust data segregation practices to prevent data leakage across different tenants or customers, storing each data set separately to maintain strict confidentiality and integrity within the system.Transparency and accountability are fundamental to data handling practices, empowering users with full access to their data for inspection and verification of its accuracy and usage.
Respect for User Rights and Secure Deletion
In line with GDPR, the rights of individuals to control their data are respected. Upon request, the entirety of a customer's data is promptly and securely deleted from systems, upholding their right to erasure.A strict policy of not sharing customer data with external parties is maintained, reinforcing trust and ensuring user data remains secure within the ecosystem.
Commitment to Privacy and Compliance
By adhering to these principles, the privacy and rights of individuals are prioritized while maintaining compliance with GDPR, fostering trust and confidence in the data handling practices.
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Supported Cloud Vendor
Open iT's cloud-based collection services are designed to seamlessly integrate with selected cloud applications, providing valuable insights into usage patterns and data analytics. Currently, our service supports the following cloud applications:
Autodesk Cloud
Open iT's data collection service enables comprehensive data gathering from Autodesk Cloud applications. With this support, users can access detailed usage metrics and analytics to optimize their workflows and resource utilization.To start with Autodesk Cloud data collection, proceed with configuring Cloud-based Collection Service (CBCS) for Autodesk Cloud.
Bentley Cloud
Open iT's data collection service extends its support to Bentley Cloud applications, allowing users to gather essential data for analysis and reporting. By leveraging this integration, users can gain valuable insights into their Bentley Cloud usage and performance.To start with Bentley Cloud data collection, proceed with configuring the Cloud-based Collection Service (CBCS) for Bentley Cloud.