# Installation Requirements

# Software Requirements

# Version Compatibility

Core Server version 10.2 requires the following versions of Ingress:

1.0.22 and later

Core Server version 10.2 is tested and verified to be compatible with the following versions of the Client:

9.17.650 and later
9.19.550 and later
10.1.140 and later

In version 9.19, the new CPU calculation is disabled by default, whereas it is enabled by default in version 10.

To maintain consistent CPU utilization values, explicitly set cpu-formula-v2:yes|no in the cold_master.conf global threshold. The new CPU calculation feature is unavailable in version 9.16 and 9.17.

# Operating System

Operating System	Version
Windows	10 and 11
Windows Server	2016, 2019, and 2022

Supported Operating System

# Visual C++ Redistributable Packages

Download and install Visual C++ Redistributable for Visual Studio 2015 for Open iT Windows installation.

Operating System	Version
Red Hat Enterprise Linux (RHEL)	7.x, 8.x, and 9.x
CentOS	7.x, 8.x, and Stream 9

Supported Operating System

# Libraries

system library libnsl.so.1
libgomp
chkconfig (for RHEL 9.x)
libjpeg62 or libjpeg-turbo
libX11 and libX11-dev

# Dedicated User and Group

Root-level access
Dedicated User: openit-user
Dedicated Group: openit-group

# Synchronized System Clocks

Verifying the time synchronization of the Open iT Core Server and Client is essential to avoid data polling with bad timestamps, which can cause data integrity loss. It is also critical for multiple clients or triad situations, especially over more than one location. NTP (Network Time Protocol) utilities, such as xntpd, are essential for achieving synchronized system clocks.

Make sure that the host is reachable by other machines over the network.

# Supported Operating System

macOS 10.12 Sierra
macOS 10.13 High Sierra
macOS 10.15 Catalina
macOS 11 Big Sur
macOS 12 Monterey

# Full Disk Access

Follow these steps to allow administrative settings for the Terminal to utilize Open iT in a macOS device.

Make sure that the Terminal is closed.

Open System Preferences from the Apple menu and click on Security & Privacy.
Go to Privacy and select Full Disk Access.
Click the lock icon to make changes.

Full Disk Access
Enter the Password to unlock the Security & Privacy preferences, then click Unlock.

Unlock Security & Privacy Preferences
Click the plus icon to add an application to allow administrative settings. A new window will appear.

Add an Application to Allow Administrative Settings
Type in Terminal on the search bar, click on Terminal, then click Open. Terminal will be added in the list of allowed apps.

Allow Administrative Settings to Terminal

# Administrative Rights

The Open iT Core Server and Client installation requires Administrative Access Rights to the host machine for successful directory and file creation. In the Analysis Server, these rights must include the ability to create logins and catalogs on the following database server(s): SQL Server and Analysis Services server.

# Open iT Software

Go to the Open iT Customer Portal.
When prompted, provide a valid email address. Click NEXT.

If you do not have an account, click the Request for an account link at the bottom of the dialog.

Customer Portal: Login

The link redirects to the Request Account dialog. Provide the required details, then click REQUEST. Please wait for our Sales Representatives to validate the request. Once validated, the provided email address will receive an email.

Customer Portal: Request Account
Once logged in, click Releases. This page shows the latest versions of the Open iT products.

Customer Portal: Releases
Click the Download button of the specific product, then select the appropriate installer file to download.

It is recommended to install the current stable version for production purposes.

Customer Portal: Download

If you need a previous or specific version, click the Releases button of the desired product to see all the supported versions. Click the version number to be redirected to where you can download the installer.

Customer Portal: Previous Version

# Open iT Software License

The setup program installs the Open iT software with a temporary license to run it immediately. Install a proper license key as soon as possible.

Send an email request to license@openit.com to obtain a proper license key.

# Port Numbers Used by Open iT

Port Numbers Used by Open iT

Only the Ingress port needs to be exposed externally. The rest are internal ports.

Port Number	Listener Program	Description
8080/443	Ingress	This port is used as the entry point for the unified navigation of the Open iT web interfaces.
43925	Core Server	This port is used by the Core Server and Ingress to communicate.
27892	WebSocket	This port is used by the Admin Assistant as WebSocket end point.
8888	CLIMS	This port is used by the CLIMS Server and Client to communicate.

Port Numbers Used by Open iT