# Home (LMP) - No data available

Sometimes, when accessing the home page, the License Monitor Portal panel has no data to display.

Use the following list of suggestions to troubleshoot the issue:

Follow these instructions to verify that the License Monitor Portal has data loaded:

1. Click the shortcut link of the License Monitor Portal panel located at the upper-right corner.

   

   Analysis Server Troubleshooting: License Monitor Portal Shortcut
   
   

   The page should be redirected to the License Monitor Portal page.

2. Verify that there are data displayed.

   

   Analysis Server Troubleshooting: License Monitor Portal
   
   

3. If no data is displayed, execute the command SyncLicenseStatus /reload using the Analysis Server console.

   OpeniT.Server.Etl.Console SyncLicenseStatus /reload

Follow these instructions to check the status of the License Status processing:

1. Go to the Analysis Server Log directory, which is by default in C:\Program Files\OpeniT\Analysis Server\Log.

2. Open the OpeniT.Server.Etl.Console.log log file.

3. Look for the latest execution of the job SyncLicenseStatusLabelJob

2022-12-05 19:31:08,005 +08:00 INFO SyncLicenseStatusLabelJob - Open iT Analysis
Server Version: 9.12.1 (6c4c0256)
2022-12-05 19:31:08,008 +08:00 INFO SyncLicenseStatusLabelJob - Job started.
Running as SVG\jplanas
2022-12-05 19:31:08,013 +08:00 INFO Config - License file is
valid. "core" valid until
2021-12-15 (374 days), "server_license" valid until 2021-12-15 (374 days),
"server_olapreports" valid until 2022-12-15 (9 days)
2022-12-05 19:31:08,014 +08:00 INFO SyncDataTypeJob - Open iT Analysis
Server Version: 9.12.1 (6c4c0256)
2022-12-05 19:31:08,016 +08:00 INFO SyncDataTypeJob - Job started.
Running as SVG\jplanas
2022-12-05 19:31:08,190 +08:00 INFO SyncDataTypeJob - Scanning core
server data type 999 from
\\mnlnas\global_share\data\customer\data-db-customer-Saipem\license-status
2022-12-05 19:31:08,197 +08:00 INFO SyncDataTypeJob - Packet size: 32764.
Batch size: 30000
2022-12-05 19:31:08,206 +08:00 INFO SqlTableCreator - Table LicenseData
exists in the database.
2022-12-05 19:31:08,211 +08:00 INFO SqlTableCreator - Checking column
definitions for table LicenseData
2022-12-05 19:31:08,321 +08:00 INFO SyncDataTypeJob - Loading 0 files...
2022-12-05 19:31:08,328 +08:00 INFO SyncDataTypeJob - Loaded a total
of 0 records. Average
throughput for datatype 999: 0 records/min
2022-12-05 19:31:08,331 +08:00 INFO SyncDataTypeJob - Job done.
Duration 00.31s
2022-12-05 19:31:08,439 +08:00 INFO SyncLicenseStatusLabelJob - Finished running
procedure
ProcessLicenseData. Affected rows: 992.
2022-12-05 19:31:08,442 +08:00 INFO SyncLicenseStatusLabelJob - Job done.
Duration 00.43s

4. Verify that the job is successful and has loaded the data.

5. If ERRORS occurred, try to execute again the command SyncLicenseStatus /reload. If errors persist, please send the log file to support@openit.com for response.

Follow these instructions to check if the License Status data is available in the Core Server database:

1. Go to the Configuration page under the Analysis Server Administration tab.

2. Look for the configuration key Root.Etl.CoreDatabasePath.

   

   Analysis Server Troubleshooting: Check Core Server Database Path
   
   

3. Navigate to the value of the configuration key.

4. Open the folder license-status and verify if a .gz file is available.

   

   Analysis Server Troubleshooting: Check License Status File
   
   

5. If not available, check the Core Server to see why it is not generating license status data.

Follow these instructions to check for errors in the web browser console:

1. In the Home page, right-click anywhere inside the page and choose Inspect.

   

   Analysis Server Troubleshooting: Inspect Web Browser
   
   

   The Developer Tools should appear.

2. Choose Console from the available tabs of the tool.

3. The Console lists web browser transactions including errors.

   

   Analysis Server Troubleshooting: Check Web Browser Console Errors
   
   

4. Errors in the Console may sometimes be too technical. For immediate response, send the error details to support@openit.com.